Front Office Representative - The Westin Monache

Mammoth Mountain; Mammoth Lakes (CA); On-site; USD 29,000 - 31,000; Full time

Benefits offered by this job

Season pass access

Healthcare

401(k) with company match

Discounts on ski lessons

Friends and family discounts

PTO for benefit eligible employees

Job summary

Mammoth Mountain is seeking an enthusiastic guest services associate in Mammoth Lakes, CA. You will greet guests, register rooms, dispatch staff, and manage reservations while delivering friendly, attentive service.

The role requires basic computer skills and a year of guest relations experience. Expect duties including answering questions on hotel amenities and processing payments, with a focus on guest satisfaction.

Qualifications

• High school graduate with general business office training or equivalent experience.
• Basic computer skills; minimum one year experience in public or guest relations service.
• Ability to present information clearly in one-on-one and small group settings.
• Ability to follow written and oral instructions and apply common sense.

Responsibilities

• Greets, registers, and assigns rooms to guests; dispatches lodge staff as needed.
• Makes, changes, and cancels reservations; serves as lodge telephone operator.
• Answers inquiries about hotel services and surrounding Mammoth California services; computes bills and checks guests out.

Skills

Guest relations

Communication

Problem solving

Education

High school diploma

Job description

Year Round

LIVE THE DREAM. Work here. Play here.

NOTE:

This position is located in Mammoth Lakes, California.

Did you know that, as part of your employment at The Westin Monache, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn't it?

More about the benefits and perks of your adventure here:

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts


• Discounts on ski/snowboarding lessons


• Friends and Family vouchers


• Retail & Food discount


• Equipment Rental discount


• 401k with company match


• Healthcare


• Dental


• Vision


• PTO for benefit eligible employees


• Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide


• Offers of employment may be contingent upon successful completion of a background investigation.

A Little About This Position

• Greets, registers, and assigns rooms to Guests. Dispatches Lodge Staff such as Housekeepers and Maintenance Service employees in response to Guest requests.


• Makes, changes and cancels reservations. Serves as Lodge telephone operator.


• Answers inquiries pertaining to hotel services as well as other Mammoth California services. Computes bill, collects payment, and checks guests out of the hotel.

Requirements

• High school graduate with general business office training or equivalent experience.


• Basic computer skills required. Minimum of one year experience in public or guest relations service.


• Ability to effectively present information in one-on-one and small group situations to guests.


• Ability to apply common sense and understanding to carry out instructions furnished in written and oral form.


• Ability to deal with problems involving several concrete variables in standardized situations.

Hourly pay rate: $21.00 to $22.50