Front Desk Host | Part-Time, Flexible Hours+Free Membership

The Salvation Army North & Central Illinois Division; Quincy (IL); On-site; USD 17,909,000 - 23,419,000; Part time

Benefits offered by this job

Paid Time Off (PTO)

Free Kroc Center Membership

Family Membership Upgrade

Job summary

The Quincy Kroc Center, part of The Salvation Army North & Central Illinois Division, seeks a Welcome Team Attendant to be the first point of contact for members, guests, and event participants. The role emphasizes friendly customer service, memberships, information delivery, and event hosting in a welcoming environment.

Position is part-time (up to 19 hours/week) with a $15.00/hour pay rate and flexible scheduling, including early mornings and weekends, to support a busy community center.

Qualifications

• High school diploma or equivalent required.
• Prior experience in customer service, sales, or administrative roles preferred.

Responsibilities

• Deliver exceptional customer service by warmly greeting members and guests, answering questions, and resolving concerns professionally.
• Promote, explain, and sell memberships and services, connecting individuals to programs that best meet their needs.
• Accurately enter and maintain records in the CRM system, including memberships, program registrations, reservations, and transactions.
• Maintain up-to-date knowledge of Kroc Center programs including aquatics, fitness, recreation, youth programs, and special events.
• Answer incoming phone calls promptly and direct inquiries to appropriate staff or departments.
• Monitor facility access to ensure only authorized individuals enter and report safety concerns as needed.
• Serve as an Event Host for rentals and special events, assisting with room setup, A/V needs, and guest support.
• Perform administrative tasks such as filing, data entry, daily reconciliations, reports, and mailings.
• Maintain a clean, organized, and professional welcome desk area.
• Maintain confidentiality and foster a positive, respectful work atmosphere with members, guests, and coworkers.

Skills

Customer service

Sales

Administrative tasks

Communication

Teamwork

English literacy

Cash handling

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

CRM software

POS systems

Computers

Job description

The Quincy Kroc Center, part of The Salvation Army North & Central Illinois Division, seeks a Welcome Team Attendant to be the first point of contact for members, guests, and event participants. The role emphasizes friendly customer service, memberships, information delivery, and event hosting in a welcoming environment.

Position is part-time (up to 19 hours/week) with a $15.00/hour pay rate and flexible scheduling, including early mornings and weekends, to support a busy community center.