Front Desk Host: Luxury Hospitality & Guest Experience

Hyatt Hotels Corporation; Miami (FL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Free room nights

Discounted and Friends & Family Room

Medical, Dental, and Vision Insurance

401K with company match

Generous Paid Time Off

Paid Family Bonding Time and Adoption

Tuition Reimbursement

Employee Stock Purchase Plan

Job summary

Andaz Miami Beach Resort & Spa is seeking a Front Desk Host to join our team. You will manage guest check-in/check-out and promote hotel services, contributing to a memorable guest experience.

This role requires a diploma in Hospitality/ Tourism Management, strong communication, and proficiency with Opera software. Weekend and overnight shifts may be required, with up to 18% commission on upsells.

Qualifications

• Diploma in Hospitality/ Tourism Management or related field.
• Ability to speak a second language is an asset.
• Knowledge of Opera software.
• Proficiency with Microsoft Office applications.
• Strong verbal and written communication skills.
• Flexible schedule including weekends, holidays and overnight shifts.
• Physically agile and able to stand or walk long periods.
• Excellent time management and organizational skills.
• Strong problem-solving abilities.

Responsibilities

• Greet and thank guests per Forbes standards.
• Handle check-in/check-out procedures and manage guest information.
• Post charges and collect payments for rooms and fees.
• Make and confirm reservations for guests.
• Answer phones and direct calls to appropriate personnel.
• Anticipate and address guest needs and resolve problems.
• Collaborate with internal departments to ensure guest satisfaction.
• Upsell guest rooms and promote World of Hyatt and other services.
• Complete additional tasks as needed.

Skills

Verbal communication

Written communication

Microsoft Office

Second language

Customer service

Time management

Organizational skills

Problem solving

Flexible schedule

Physical stamina

Education

Diploma in Hospitality/ Tourism Management

Tools

Opera PMS

Job description

Andaz Miami Beach Resort & Spa is seeking a Front Desk Host to join our team. You will manage guest check-in/check-out and promote hotel services, contributing to a memorable guest experience.

This role requires a diploma in Hospitality/ Tourism Management, strong communication, and proficiency with Opera software. Weekend and overnight shifts may be required, with up to 18% commission on upsells.