Front Desk Host

*Floyds 99 Barbershop - Schaumburg; Schaumburg (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

EAP program

Growth opportunities

Health benefits

Casual environment

Nationwide locations

Job summary

Floyd's 99 Barbershop - Schaumburg is seeking a detail-oriented Front Desk Host to support smooth retail operations. This full-time role focuses on exceptional customer service, appointment scheduling, and creating a welcoming atmosphere for clients.

Ideal candidates have 2+ years in customer service, thrive in fast-paced settings, and can collaborate well with staff while handling phone and in-person inquiries. Join our team and help keep the shop running smoothly.

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty industries.
• Fast-paced environment experience.
• Strong communication with customers in person and over the phone.

Responsibilities

• Answer phone calls and schedule appointments.
• Provide pricing information and upsell services or products when possible.
• Maintain a clean, welcoming retail environment and assist staff as needed.

Skills

Customer service

Phone etiquette

Communication skills

Organizational skills

Confidentiality

Flexibility

Tools

POS system

Job description

How would you like a position where you can talk to all kinds of people and play a crucial part in smooth retail operations? At Floyd's 99 Barbershop, we're hiring a detail-oriented and customer service-driven person as a full-time Front Desk Host! Help keep the party going at our Schaumburg, IL barbershop.

YOUR BENEFITS

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

That's on top of your competitive pay of $16.00/hour. Join us and help make every day a great one!

WHAT WE'RE LOOKING FOR

Can you meet these qualifications?

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

Are you able to work these hours?

We are available when our clients want us to be. Weekends and evening availability are of high value to us.

Is becoming a Front Desk Host right for you?

This customer service role keeps our shop running smoothly by answering phone calls, scheduling appointments, answering questions, and taking messages for staff. You speak with customers about their desired services and give them pricing information, upselling treatments or products when possible. As you generate quotes, figure out wait times, and assist with general cleaning duties, you take pride in maintaining a positive, seamless retail environment!

We're not just cutting hair-we're setting the vibe. Located in the heart of one of Chicagoland's busiest hubs, our shop sits near Woodfield Mall, top-tier restaurants, and some of the best nightlife around, making it the perfect spot to work hard and play harder. We thrive on bold creativity, precision cuts, and a team-driven atmosphere where everyone has each other's back. No cookie-cutter styles, no egos-just a crew that's passionate about the craft and committed to keeping clients looking and feeling their best. Whether you're a seasoned pro or looking to take your skills to the next level, Floyd's 99 Barbershop in Schaumburg is where talent, culture, and opportunity collide.

At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent. Come join the coolest shop in town -