Front Desk Host

Svih Management; Santa Monica (CA); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401k matching up to 4%

Tuition reimbursement

Pet insurance

Employee Assistance Programs

Employee appreciation programs

Job summary

San Vicente Bungalows in Santa Monica is seeking a Front Desk Host to deliver world-class service from guest arrival to departure. This hybrid role blends hotel and restaurant duties with a focus on cultivating relationships with VIP members and guests.

Responsibilities include reservations, prompt guest service, and coordinating with hotel systems while maintaining confidentiality and a polished professional image at all times.

Qualifications

• Must communicate effectively.
• Team player with minimal supervision.
• Flexible schedule; weekends and holidays.
• Maintain composure and a positive attitude.
• Service oriented with excellent customer service skills.
• Follow directions with focus to detail, speed and accuracy.
• Excellent interpersonal and organizational skills.
• Ability to input data in POS system.
• Read, speak, write and understand English.
• Exercise confidentiality and discretion.

Responsibilities

• Answers phone calls and emails with confidence and professional verbiage.
• Takes restaurant reservations accurately and efficiently.
• Works quickly with management systems for hotel/restaurant.
• Puts work orders, service requests and maintains logs in systems.
• Memorizes service areas to seat guests efficiently and promptly.
• Ensures club rules are understood and followed by members and guests.
• Acknowledges and responds to guests’ needs to maintain positive relations.
• Informs manager of guest complaints, requests or problems.
• Maintains an organized and clean work area.
• Follows safety and sanitation procedures.

Skills

Effective communication

Team player

Flexibility

Calm under pressure

Customer service

Attention to detail

Discretion

Data entry (POS)

English proficient

Confidentiality

Job description

Job Details

Location: San Vicente Santa Monica - Santa Monica, CA 90401

Salary Range: $22.68 - $22.68 hourly

San Vicente Clubs is a prestigious private members‑only club originating in West Hollywood, California. Since its 2019 opening, San Vicente Bungalows has established itself as a premier destination for individuals seeking a refined and intimate social experience. Our exclusive establishment offers an oasis of tranquility, luxury, and personalized service to our esteemed members. Building on the success of the original West Hollywood location, San Vicente is expanding to Santa Monica (opening November 2024) and New York City (opening January 2025).

Position Purpose

The Front Desk Host position at the San Vicente Bungalows is a hybrid hotel and restaurant position in charge of providing a world class experience from the time our members enter the club to the time they depart. They are responsible for cultivating individualized relationships with our VIP members and guests while also prioritizing the organizational duties of the front desk.

Duties and Responsibilities

• Answers phone calls and responds to emails with confidence and professional verbiage
• Takes restaurant reservations accurately and efficiently
• Works quickly with the Seven Rooms and Peoplevine Management systems
• Puts work orders, service requests and maintains logs books in Alice Hotel Systems
• Memorizes 5 outdoor areas of service, to seat guests efficiently and promptly when they arrive
• Ensures all rules of the club are understood and followed by all members and guests prior to entering the club
• Acknowledges guests’ needs, anticipates guests’ needs and always responds promptly to maintain positive guest relations at all times
• Informs manager of any guest complaints, requests or problems
• Maintains an organized and clean work area
• Follows all safety and sanitation procedures that pertain to the job

Qualifications

• Must be able to effectively communicate
• Must be a team player with the ability to work under minimal supervision
• Must be able to have a flexible schedule, work weekends and holidays
• Must be able to sustain composure, remain calm, and possess a positive attitude
• Must be service oriented with excellent customer service skills
• Must be able to follow directions with focus to detail, speed and accuracy
• Must possess excellent interpersonal and organizational skills
• Must be able to work well under time constraints and remain calm
• Must have the ability to input data in the POS system
• Must be able to read, speak, write and understand the English language
• Must be able to exercise confidentiality and discretion

Benefits

• Medical, dental and vision health benefits
• Life insurance
• 401k plans matching up to 4%
• Tuition reimbursement
• Pet insurance
• Employee Assistance Programs
• Employee appreciation and incentive programs