Front Desk Agent

Svih Management; New York (NY); On-site; USD 30,000 - 42,000; Full time

Job summary

Svih Management is seeking a courteous Front Desk/Guest Services associate for San Vicente Clubs in New York City. Welcome members and guests, check them in at the restaurant outlets and guest rooms, and coordinate reservations using Seven Rooms and Peoplevine.

You will respond to calls and emails, maintain club standards, and support the Membership team by addressing guest needs, printing menus, and keeping an organized, efficient front desk.

Qualifications

• At least 2 years prior experience in customer service.
• Prior restaurant or food and beverage experience a plus.
• Able to work in a fast-paced environment with speed and quality.
• Strong written and verbal communication skills.

Responsibilities

• Welcome members and guests to the club with a positive and warm attitude.
• Take restaurant and room reservations accurately and efficiently.
• Answer phone calls and emails with confidence and professional verbiage.
• Work quickly with Seven Rooms and Peoplevine systems.
• Ensure all club rules are understood and followed by all members and guests.
• Assist in printing daily menus for the club.
• Acknowledge and anticipates guests’ needs and respond promptly to maintain guest relations.
• Inform managers and the Membership team of any guest complaints or problems.
• Maintain an organized and clean work area.
• Follow front office standard operating procedures.
• Resolve member and guest problems quickly and courteously.
• Expedite member and guest check-ins and departures.
• Provide concierge-type services to guests.
• Update group information; monitor and prepare group requirements; relay information to staff.
• Manage routing of telephone, mail and other messages.
• Maintain effective relationships with all departments.

Skills

Customer service

Communication

Hospitality

Attention to detail

Fast-paced environment

Job description

Job Details

Job Location: San Vicente West Village - New York , NY 10014

Salary Range: $26.00 - $26.00 Hourly

San Vicente Clubs is a prestigious private members-only club originating in West Hollywood, California. Since its 2019 opening, San Vicente Bungalows has established itself as a premier destination for individuals seeking a refined and intimate social experience. Our exclusive establishment offers an oasis of tranquility, luxury, and personalized service to our esteemed members. Building on the success of the original West Hollywood location San Vicente is expanding to Santa Monica (opening November 2024) and New York City (opening March 2025).

Position Purpose

Welcome and check-in members and guests to both the restaurant outlets and guest rooms at the club, assist Front Desk operations to ensure member experience is meeting club standards and tasks are completed efficiently.

Duties and Responsibilities

• Welcome members and guests to the club with a positive and warm attitude
• Take restaurant and room reservations accurately and efficiently
• Answer phone calls and emails with confidence and professional verbiage following club standards
• Work quickly with Seven Rooms and Peoplevine systems
• Ensure all rules of the club are understood and followed by all members and guests prior to entering the club
• Assist in printing daily menus for the club
• Acknowledge and anticipates guests’ needs and always responds promptly to maintain positive guest relations at all times
• Inform managers and the Membership team of any guest complaints, requests or problems
• Maintain an organized and clean work area
• Follow all front office standard operating procedures.
• Resolve member and guest problems quickly, efficiently, and courteously.
• Expedite member and guest check-ins and departures.
• Provide concierge-type services to guests.
• Update group information; maintain, monitor, and prepare group requirements; relay information to all concerned staff members.
• Manage the routing of telephone, mail and other messages to members and guests.
• Maintain effective relationships and communication with all other departments.
• Perform other appropriate tasks assigned by the Front Desk Manager.

QualificationsQualifications:

• Positive attitude and willingness to learn new things regardless of previous job experiences.
• At least 2 years prior experience in customer service
• Prior restaurant or food and beverage experience a plus
• Able to work in a fast-paced environment with speed and quality.
• Good personal hygiene and grooming standards.
• Strong written and verbal communication skills
• The ability to interact with guests and team members professionally, including the ability to speak in front of small groups of team members.
• Knowledge of and ability to perform required role during emergency situations.