Front Desk & Hospitality Operations Lead

Pho Prime, LLC; Seattle (WA); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Health/Dental/Vision Insurance

Cellphone reimbursement

State healthcare benefits

Short-Term Disability Income

Career Development: NFC University

Job summary

Pho Prime, LLC is seeking a Front Desk Customer Service Project Director NFC Amenity Management in Seattle, WA. The role pays $32.69/hour and is a permanent, full-time position with PTO and comprehensive health insurance options.

You will supervise a front-desk team, coordinate schedules, and ensure a clean, well-run facility. Responsibilities include hiring and training staff, maintaining service standards, liaising with vendors, and overseeing resident requests.

Qualifications

• Experience supervising others is a plus.
• Welcoming, eye contact, and strong customer service skills.

Responsibilities

• Assist in hiring, training, and mentoring a team that will follow the company's mission and brand standards.
• Supervise staff, coordinate team meetings/trainings, and manage staff schedules to ensure desk coverage.
• Create operating systems and checklists to ensure a well-maintained, clean facility. Be the primary point of contact for facility maintenance, repairs, and cleaning.
• Conduct thorough daily facility inspections and promptly communicate operational malfunctions to building management.
• Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns. Coordinate all facility reservations.
• Facilitate contractor check-ins and check-outs and cultivate relationships with the company's preferred vendors.
• Assist in the preparation of the community events required by the building.
• Stay abreast of industry standards, technology, and trends.
• Perform other duties as assigned that relate to the success of the property.
• This position requires you to work exclusively at the front desk.
• Follows all HR and Risk Management Company Policies
• Performs miscellaneous job-related duties as assigned.
• Covers shifts for team members to ensure proper staffing requirements are maintained.
• Uses the Company-approved Team Scheduler to ensure payroll budget compliance.

Job description

Pho Prime, LLC is seeking a Front Desk Customer Service Project Director NFC Amenity Management in Seattle, WA. The role pays $32.69/hour and is a permanent, full-time position with PTO and comprehensive health insurance options.

You will supervise a front-desk team, coordinate schedules, and ensure a clean, well-run facility. Responsibilities include hiring and training staff, maintaining service standards, liaising with vendors, and overseeing resident requests.