Front Desk Customer Service Project Director

Pho Prime, LLC; Seattle (WA); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Health/Dental/Vision Insurance

Cellphone reimbursement

State healthcare benefits

Short-Term Disability Income

Career Development: NFC University

Job summary

Pho Prime, LLC is seeking a Front Desk Customer Service Project Director NFC Amenity Management in Seattle, WA. The role pays $32.69/hour and is a permanent, full-time position with PTO and comprehensive health insurance options.

You will supervise a front-desk team, coordinate schedules, and ensure a clean, well-run facility. Responsibilities include hiring and training staff, maintaining service standards, liaising with vendors, and overseeing resident requests.

Qualifications

• Experience supervising others is a plus.
• Welcoming, eye contact, and strong customer service skills.

Responsibilities

• Assist in hiring, training, and mentoring a team that will follow the company's mission and brand standards.
• Supervise staff, coordinate team meetings/trainings, and manage staff schedules to ensure desk coverage.
• Create operating systems and checklists to ensure a well-maintained, clean facility. Be the primary point of contact for facility maintenance, repairs, and cleaning.
• Conduct thorough daily facility inspections and promptly communicate operational malfunctions to building management.
• Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns. Coordinate all facility reservations.
• Facilitate contractor check-ins and check-outs and cultivate relationships with the company's preferred vendors.
• Assist in the preparation of the community events required by the building.
• Stay abreast of industry standards, technology, and trends.
• Perform other duties as assigned that relate to the success of the property.
• This position requires you to work exclusively at the front desk.
• Follows all HR and Risk Management Company Policies
• Performs miscellaneous job-related duties as assigned.
• Covers shifts for team members to ensure proper staffing requirements are maintained.
• Uses the Company-approved Team Scheduler to ensure payroll budget compliance.

Job description

Front Desk Customer Service Project Director NFC Amenity Management

Address Seattle, WA, US

Compensation $32.69/hour

Schedule Full time

Job Type Permanent

Description

We are looking for a candidate who works well independently and thrives in a fast-paced environment. Experience in supervising others is a plus. Making eye contact and being welcoming are essential. The pay for this full-time position is $32.69 per hour. This position includes Paid Time Off and Health/Dental/Vision Insurance options.

This position includes Paid Time Off and Health/Dental/Vision Insurance options.

• A long list of discounts and benefits is available to all employees.
• Cellphone and other reimbursements are available for some applicable positions.
• State-required healthcare benefits are available to qualifying employees in applicable areas.
• Medical, Dental, and Vision Coverage is available to qualifying employees in applicable areas.
• Start earning generous paid time off on your first day.
• Career Development: We have many training courses in our NFC University that you can take to further your career while working with us.
• Short-Term Disability Income is offered to qualifying employees in applicable areas.

Responsibilities:

• Assist in hiring, training, and mentoring a team that will follow the company's mission and brand standards.
• Supervise staff, coordinate team meetings/trainings, and manage staff schedules to ensure desk coverage.
• Create operating systems and checklists to ensure a well-maintained, clean facility. Be the primary point of contact for facility maintenance, repairs, and cleaning.
• Conduct thorough daily facility inspections and promptly communicate operational malfunctions to building management.
• Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns. Coordinate all facility reservations.
• Facilitate contractor check-ins and check-outs and cultivate relationships with the company's preferred vendors.
• Assist in the preparation of the community events required by the building.
• Stay abreast of industry standards, technology, and trends.
• Perform other duties as assigned that relate to the success of the property.
• This position requires you to work exclusively at the front desk.
• Follows all HR and Risk Management Company Policies
• Performs miscellaneous job-related duties as assigned.
• Covers shifts for team members to ensure proper staffing requirements are maintained.
• Uses the Company-approved Team Scheduler to ensure payroll budget compliance.

Check out our website at nfcam.com and join our Social Networks:

https://www.facebook.com/pg/NFC-Amenity-Management-1720447584877743/posts/?ref=page_internal

https://www.linkedin.com/company/nfc-amenity-management

Some of the traits and qualities we look for in this position include:

• Hospitality Management
• Detail-Oriented
• Financial Management

All employees must be legally allowed to work in the US. Rehire eligibility for former employees is determined by past employment performance and/or status.

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