Front Desk & Operations Manager (Resident Experience)

Pho Prime, LLC; Auburn (AL); On-site; USD 32,000 - 52,000; Full time

Job summary

Pho Prime, LLC in Auburn, AL is seeking a Front Desk Manager to oversee daily operations at the NFC amenity desk, ensuring guest satisfaction and brand standards. You will hire and mentor staff, manage schedules, coordinate reservations, conduct facility inspections, and liaise with vendors and maintenance to keep the property running smoothly.

This full-time permanent role requires on-site presence and adherence to company policies, with opportunities to contribute to events and process

Responsibilities

• Assist in hiring, training, and mentoring a team that will follow the company's mission and brand standards.
• Supervise staff, coordinate team meetings/trainings, and manage staff schedules to ensure desk coverage.
• Create operating systems and checklists to ensure a well-maintained, clean facility; primary contact for maintenance and cleaning.
• Conduct daily facility inspections and promptly communicate malfunctions to building management.
• Record and respond to resident requests, calls, and concerns; coordinate all facility reservations.
• Facilitate contractor check-ins/check-outs and cultivate relationships with preferred vendors.
• Assist in preparing community events required by the building.
• Stay abreast of industry standards, technology, and trends.
• Perform other duties as assigned related to property success.
• This position requires work exclusively at the front desk.
• Follows all HR and Risk Management Company Policies.
• Performs miscellaneous job-related duties as assigned.
• Covers shifts to ensure proper staffing.
• Use the Company Approved Team Scheduler to ensure payroll budget compliance.

Job description

Pho Prime, LLC in Auburn, AL is seeking a Front Desk Manager to oversee daily operations at the NFC amenity desk, ensuring guest satisfaction and brand standards. You will hire and mentor staff, manage schedules, coordinate reservations, conduct facility inspections, and liaise with vendors and maintenance to keep the property running smoothly.

This full-time permanent role requires on-site presence and adherence to company policies, with opportunities to contribute to events and process