Front Desk Lead: Guest Experience & Team Leader

Pho Prime, LLC; Philadelphia (Philadelphia County); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Weekly Pay

Paid Training

Discounts & Benefits

Reimbursements

Healthcare benefits

Medical/Dental/Vision coverage

Paid time off

Career development

Short-term disability

Job summary

Pho Prime, LLC in Philadelphia, PA is seeking a Front Desk Lead to supervise guest services and maintain a welcoming, organized reception area.

The role reports to the Area Director, coordinates scheduling, trains staff, and ensures professional, friendly service across all shifts. Candidates should have strong front desk and hospitality management skills; the position offers full-time hours, hourly pay of $18.00, and benefits including PTO and health/dental/vision coverage.

Qualifications

• Front Desk Lead responsibilities include coordinating with Area Director and ensuring a tidy concierge desk.
• Strong hospitality management and client relationship skills are required.
• Must be legally eligible to work in the US.

Responsibilities

• Stay abreast of local happenings, events, and offerings.
• Maintain open communication with the Area Director to stay up to date on operations and high-level matters.
• Ensure the concierge desk is always tidy and clean.
• Review daily shift notes, shift checklists, overnight reports, package audits, and any other implemented procedures.
• Ensure each client and guest receives a Warm Welcome and Fond Farewell across all shifts, and that service is professional and friendly.
• Assist the Area Director with scheduled callouts and cover extra shifts if needed.
• Communicate all uniform needs with the Area Director.
• Report equipment malfunctions or needs to the Area Director or Property Manager.
• Support Area Director in training staff.
• Actively contribute suggestions for enhancing the property.

Skills

Front Desk Management

Hospitality Management

Outgoing Personality

Teamwork

Detail-Oriented

Proactive

Scheduling

Accuracy

Training & Teaching Others

Client Relationship Skills

Job description

Pho Prime, LLC in Philadelphia, PA is seeking a Front Desk Lead to supervise guest services and maintain a welcoming, organized reception area.

The role reports to the Area Director, coordinates scheduling, trains staff, and ensures professional, friendly service across all shifts. Candidates should have strong front desk and hospitality management skills; the position offers full-time hours, hourly pay of $18.00, and benefits including PTO and health/dental/vision coverage.