Front Desk Lead - Hospitality & Training Pro

Pho Prime, LLC; Pearland (TX); On-site; USD 41,405,000 - 56,019,000; Full time

Benefits offered by this job

Weekly Pay

Paid Training

Health/ Vision/ Dental Insurance

Discounts and benefits

Cellphone reimbursement

Healthcare benefits

Paid Time Off from day one

NFC University training

Short-Term Disability Income

Job summary

Pho Prime, LLC is seeking a Front Desk Lead in Houston to supervise guest services and daily operations at the NFC Amenity Management desk. You will ensure a warm welcome, smooth front-desk processes, and professional service across shifts.

This role requires leadership, strong guest relations, and flexibility to cover extra shifts. The position emphasizes team training, reporting issues to management, and contributing ideas to improve the property while maintaining a tidy, welcoming environment

Qualifications

• Front desk leadership and hospitality experience preferred.
• Ability to maintain a professional, welcoming environment for guests.
• Flexibility to cover shifts and assist Area Director as needed.
• Strong communication and guest-relations skills.

Responsibilities

• Stay informed about local happenings and events.
• Keep the concierge desk tidy and presentable.
• Review shift notes, checklists, audits and procedures daily.
• Provide warm Welcome and fond Farewell across all shifts.
• Support Area Director with callouts and extra shifts if needed.
• Report equipment issues to Area Director/Property Manager.
• Assist in staff training and property improvement ideas.

Skills

Front Desk Management

Hospitality Management

Outgoing Personality

Teamwork

Detail-Oriented

Proactive

Scheduling

Accuracy

Training & Teaching Others

Client Relationship Skills

Job description

Pho Prime, LLC is seeking a Front Desk Lead in Houston to supervise guest services and daily operations at the NFC Amenity Management desk. You will ensure a warm welcome, smooth front-desk processes, and professional service across shifts.

This role requires leadership, strong guest relations, and flexibility to cover extra shifts. The position emphasizes team training, reporting issues to management, and contributing ideas to improve the property while maintaining a tidy, welcoming environment