Front Desk & Guest Services Supervisor

The Westin Desert Willow Villas, Palm Desert; Palm Desert (CA); On-site; USD 62,000 - 64,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Marriott Vacations Worldwide is seeking a Front Office Manager to oversee Bell/Door Staff, Switchboard and Guest Services/Front Desk operations at The Westin Desert Willow Villas, Palm Desert. You will supervise daily front desk activities, ensure efficient check-in/out, and drive guest satisfaction and financial performance.

The ideal candidate has a high school diploma or GED (or 2-year degree in Hospitality or related field) and experience in guest services or front desk roles, with

Qualifications

• Education: High school diploma or GED; 2 years experience in guest services/front desk or related area.
• OR 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Maintains Front Office goals and oversees day-to-day operations of Bell/Door Staff, Switchboard and Guest Services/Front Desk.
• Directs and collaborates with managers and staff to ensure efficient check-in/check-out and guest satisfaction.
• Supervises staffing levels and communicates goals; handles complaints and resolves conflicts.

Education

High school diploma or GED; 2 years guest services experience

2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration or related major; no work experience required

Job description

Marriott Vacations Worldwide is seeking a Front Office Manager to oversee Bell/Door Staff, Switchboard and Guest Services/Front Desk operations at The Westin Desert Willow Villas, Palm Desert. You will supervise daily front desk activities, ensure efficient check-in/out, and drive guest satisfaction and financial performance.

The ideal candidate has a high school diploma or GED (or 2-year degree in Hospitality or related field) and experience in guest services or front desk roles, with