Front Desk Operations Lead | Guest Experience

Vistana California Management, Inc.; Palm Desert (CA); On-site; USD 62,000 - 64,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Marriott Vacations Worldwide is seeking a Front Office Manager (non-exempt) in Palm Desert. The role pays an hourly rate of $29.57 with a pay range of $61,500–$63,500 annually. Relocation assistance is available and driving is required for this position.

You will assist the Front Office Manager to supervise Bell/Door Staff, Switchboard and Guest Services, ensuring efficient check-in/check-out and strong guest satisfaction while supporting staff development and departmental goals.

Qualifications

• High school diploma or GED; 2 years experience in the guest services/front desk, or related professional area; or a 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major.

Responsibilities

• Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.
• Oversees Bell/Door Staff, Switchboard and Guest Services/Front Desk operations.
• Ensures efficient check-in and check-out processes and maximizes department financial performance.
• Maintains guest satisfaction through effective staff leadership and service quality.

Skills

Guest services

Front desk operations

Communication skills

Education

High school diploma or GED

2 years experience in guest services/front desk

2-year degree in Hotel/Restaurant Management or related major

Job description

Marriott Vacations Worldwide is seeking a Front Office Manager (non-exempt) in Palm Desert. The role pays an hourly rate of $29.57 with a pay range of $61,500–$63,500 annually. Relocation assistance is available and driving is required for this position.

You will assist the Front Office Manager to supervise Bell/Door Staff, Switchboard and Guest Services, ensuring efficient check-in/check-out and strong guest satisfaction while supporting staff development and departmental goals.