Front Desk & Guest Services Manager (Relocation Support)

Marriott-Vacations-Worldwid; Scottsdale (AZ); On-site; USD 58,000 - 61,000; Full time

Job summary

Marriott Vacations Worldwide in Scottsdale, AZ seeks a Front Office Supervisor to support the Front Office Manager in administering front office functions and supervising staff. You will direct daily operations across Bell/Door, Switchboard and Front Desk to ensure smooth check-in/out and high guest satisfaction.

You will lead a team, handle guest issues, and drive service excellence while aligning with financial goals. The role is non-exempt with hourly pay and overtime as required by law.

Qualifications

• High school diploma or GED; 2 years experience in guest services, front desk, or related professional area.
• OR an associate degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Maintains guest services and front desk goals; manages day-to-day operations to meet service standards.
• Supervises Bell/Door Staff, Switchboard and Guest Services/Front Desk teams to deliver quality service.
• Handles complaints and resolves conflicts; negotiates and ensures guest satisfaction.
• Ensures open communication with staff to align with business goals and expectations.
• Schedules staffing to meet guest needs and financial objectives; monitors performance.
• Trains and coaches employees to deliver exceptional customer service and operational excellence.
• Oversees front desk shifts in the absence of leadership and supports revenue control.

Job description

Marriott Vacations Worldwide in Scottsdale, AZ seeks a Front Office Supervisor to support the Front Office Manager in administering front office functions and supervising staff. You will direct daily operations across Bell/Door, Switchboard and Front Desk to ensure smooth check-in/out and high guest satisfaction.

You will lead a team, handle guest issues, and drive service excellence while aligning with financial goals. The role is non-exempt with hourly pay and overtime as required by law.