Part-Time Front desk agent

Tapestry Conshohocken; Smyrna, La Vergne (TN, TN); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive wages

Life insurance with Short Term andLong

401k with Company Match

Discounted room rates at Concord

Training & development and career

Job summary

Concord is seeking a Front Desk Clerk at WoodSpring Suites Smyrna La Vergne in Smyrna, TN. You will deliver guest services, check guests in and out, handle reservations, and respond to inquiries, ensuring a welcoming experience.

The position requires weekend work, high school diploma, and strong communication. Prior hospitality or customer service experience is preferred. This on-site role offers flexible weekends and an opportunity to grow within Concord's hotel network.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs. when needed.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Communication skills

Guest service

Multitasking

Organization

Attention to detail

Cash handling

Professionalism

Education

High school diploma or equivalent

Job description

TN, WSS Smyrna
WoodSpring Suites Smyrna La Vergne
945 Colonnade Dr.
Smyrna, TN, USA

TN, WSS Smyrna
WoodSpring Suites Smyrna La Vergne
945 Colonnade Dr.
Smyrna, TN, USA

Locations

Showing 1 location

TN, WSS Smyrna
WoodSpring Suites Smyrna La Vergne
945 Colonnade Dr.
Smyrna, TN, USA

• On-site
• Front Office
• Part-Time
• Requisition #: PARTT064152

Description

As a Front Desk Clerk, you play a key role in creating exceptional guest experiences by providing friendly, attentive service and ensuring every guest feels welcomed, supported, and valued throughout their stay. Weekends required.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs. when needed.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Benefits (Full Time Associates only)

Full-time associates are eligible to participate in a comprehensive benefit package, which includes

• Competitive wages
• Life insurance with Short Term and Long-Term disability options
• 401k with Company Match
• Discounted room rates at Concord managed hotels
• Training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence.

We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.