Front Desk & Guest Services Specialist (Senior Living)

Belmont Village Senior Living; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with employer match

Paid Time Off

Short-term disability

Long-term disability

Life insurance

Job summary

Belmont Village Senior Living is seeking a friendly Receptionist to be the first point of contact for residents, families, vendors and guests. You will deliver exceptional service, handle calls, coordinate inquiries, and support the front desk with courteous, professional hospitality in a fast-paced senior living community.

The role emphasizes reliability, initiative and clear communication to help residents thrive and feel welcome every day.

Qualifications

• High School diploma or equivalent required.
• Proven experience with a multi-line phone system with professional phone etiquette.
• Proficiency using software applications to perform tasks.
• Clear verbal and written English communication.
• Initiative and strong organizational skills.

Responsibilities

• Greet residents, visitors and staff warmly in person and by phone.
• Manage and direct incoming calls on a multi-line system efficiently and professionally.
• Address inquiries and requests promptly, reliably and confidentially with empathy and dignity.
• Log and coordinate distribution of packages.
• Collaborate with departments to promote effective communication.
• Monitor access and respond to emergencies per policy.
• Assist with resident transportation scheduling and event RSVPs.
• Maintain an organized workspace and prioritize hospitality.

Skills

Customer service

Communication

Initiative

Teamwork

Phone etiquette

Education

High School diploma or equivalent

Tools

Multi-line phone system

Office software

Job description

Belmont Village Senior Living is seeking a friendly Receptionist to be the first point of contact for residents, families, vendors and guests. You will deliver exceptional service, handle calls, coordinate inquiries, and support the front desk with courteous, professional hospitality in a fast-paced senior living community.

The role emphasizes reliability, initiative and clear communication to help residents thrive and feel welcome every day.