Front Desk & Guest Services Specialist (Onsite)

Apolis; Inverness (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

Apolis in Inverness, FL is seeking a professional Receptionist to be the first point of contact for clients, families, and visitors. The role requires strong communication and organizational skills, with responsibilities spanning phone handling, inquiries, deliveries, and general administrative tasks.

The ideal candidate should maintain confidentiality, handle multiple tasks efficiently, and thrive in a busy office environment.

Qualifications

• Excellent communication and customer service skills.
• Professional and friendly demeanor.
• Ability to handle phone calls and in-person inquiries effectively.
• Strong organizational and multitasking skills.
• Ability to maintain confidentiality and handle administrative records.
• Comfortable working in a busy office environment.
• Basic computer and office equipment skills.

Responsibilities

• Answer incoming phone calls and respond to general inquiries.
• Greet visitors and assist clients and families arriving at the office.
• Direct calls and in-person inquiries to the appropriate person, office, or resource.
• Handle and resolve customer questions or complaints professionally.
• Follow up on customer inquiries as needed.
• Manage incoming and outgoing mail using the postage machine.
• Keep the playroom tidy when it is used.
• Prepare and process closure letters.
• Perform case filing and maintain organized records.
• Access and complete forms using the shared drive.
• Assist with employee interviews and related administrative activities.
• Receive supply deliveries and organize items in the supply room.
• Maintain and restock the Blue Book.
• Deliver faxes at the end of the day.
• Replenish copier paper at the end of the day.
• Empty recycling boxes every Tuesday and Friday.

Skills

Communication

Customer service

Organization

Multitasking

Confidentiality

Office equipment

Tools

PC/Computer

Job description

Apolis in Inverness, FL is seeking a professional Receptionist to be the first point of contact for clients, families, and visitors. The role requires strong communication and organizational skills, with responsibilities spanning phone handling, inquiries, deliveries, and general administrative tasks.

The ideal candidate should maintain confidentiality, handle multiple tasks efficiently, and thrive in a busy office environment.