Front Desk & Guest Experience Coordinator

Arcadia Care Peoria Heights; Peoria Heights (IL); On-site; USD 19,286,000 - 23,419,000; Full time

Job summary

Arcadia Care Peoria Heights is seeking a professional receptionist to welcome residents and visitors, answer calls, and perform general administrative tasks. This role supports staff and residents while maintaining security and organization within the facility.

The ideal candidate will be proficient in Microsoft Office, capable of multitasking, and present a professional appearance. This on-site position requires strong communication and interpersonal skills in a caregiving environment.

Qualifications

• High school diploma or equivalent required.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multitask, prioritize and work under pressure.
• Professional appearance and demeanor.

Responsibilities

• Operate telephone switchboard to answer, screen and forward calls, provide information and take messages.
• Greet visitors and direct or escort them to their destination.
• Assist residents, family members, employees and other visitors as needed.
• Perform general administrative tasks such as word processing and data entry.
• Maintain security by following procedures and monitoring access (logbook and surveillance).
• Maintain filing system and file correspondences appropriately.
• Receive and sort daily mail, deliveries and couriers.
• Report issues or concerns with residents to the Administrator.
• Perform other duties as assigned.

Skills

Multitasking

Professional appearance

Resourceful, tactful, proactive

Customer service mindset

Education

High school diploma

Tools

Microsoft Office

Job description

Arcadia Care Peoria Heights is seeking a professional receptionist to welcome residents and visitors, answer calls, and perform general administrative tasks. This role supports staff and residents while maintaining security and organization within the facility.

The ideal candidate will be proficient in Microsoft Office, capable of multitasking, and present a professional appearance. This on-site position requires strong communication and interpersonal skills in a caregiving environment.