Front Desk & Guest Services Specialist (Nights/Weekends)

Ridgecrest Conference Center; Black Mountain (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Ridgecrest Conference Center in Black Mountain, NC, is seeking a Front Desk Associate to warmly welcome guests, manage arrivals, and deliver purposeful hospitality from check-in through departure.

This on-site role requires availability on weekends, nights, and holidays, with a starting rate of $15.00 per hour plus shift differentials. Prior customer service experience is a plus; you will handle reservations, guest inquiries, payments, and room access while upholding Ridgecrest's core values.

Qualifications

• High school diploma or GED required.
• Customer service or hospitality experience preferred.
• Experience with SMS Host or property management systems is a plus.

Responsibilities

• Coordinate guest arrival logistics and check-in process.
• Respond to guest inquiries and relay requests to appropriate teams.
• Handle cashier responsibilities and reconcile payments.
• Maintain front desk supplies and assist with end-of-conference procedures.
• Perform night audit and related computer system functions.

Skills

Customer service

Guest service

Communication

Cash handling

Time management

Education

High school diploma or GED

Tools

SMS Host

Property management systems

Job description

Ridgecrest Conference Center in Black Mountain, NC, is seeking a Front Desk Associate to warmly welcome guests, manage arrivals, and deliver purposeful hospitality from check-in through departure.

This on-site role requires availability on weekends, nights, and holidays, with a starting rate of $15.00 per hour plus shift differentials. Prior customer service experience is a plus; you will handle reservations, guest inquiries, payments, and room access while upholding Ridgecrest's core values.