Reservations Specialist- Full Time - 1st Shift

Ridgecrest Conference Center; Black Mountain (NC); On-site; USD 22,000 - 25,000; Full time

Job summary

Ridgecrest Conference Center seeks a Reservations Specialist to handle reservation requests and registrations for all group business. You will be a first point of contact, delivering warm, helpful service and creating a positive guest impression.

The role offers both full-time and part-time options, with a starting pay rate of $16.00/hr, and a schedule from 8:30 am to 4:30 pm, Monday to Friday. Prior hospitality experience is valued, and the team aims to impact lives for God's glory through

Qualifications

• Minimum 1 year customer service or hospitality experience.
• Experience using SMS Host or other property management systems (minimum 1 year).
• Office clerical work and/or computer or cashier experience (minimum 6 months).
• Strong communication and interpersonal skills are essential.

Responsibilities

• Process individual and group reservation requests via phone and email.
• Process group contracts to create ratesheets and billing codes.
• Coordinate and assign housing for guests and guest groups.
• Collaborate with Sales, Event Coordination, and Front Desk to ensure a seamless guest experience.
• Support Front Desk operations on high volume days.

Skills

Customer service

Communication

Time management

Integrity and confidentiality

Education

High school diploma or GED

Tools

SMS Host

Job description

Description

Nestled in the Blue Ridge Mountains, Ridgecrest Conference Center's mission is impacting lives for Gods glory through purposeful hospitality. Ridgecrest offers everything needed for meaningful gatherings, including comfortable guest rooms, versatile meeting spaces, and both indoor and outdoor activities surrounded by stunning mountain views.

Each year, our team is excited to serve over 50,000 guests. We are driven by our core values of serving one, making it better, cultivating relationships and creating purposeful experiences that matter.

If you have a servant heart and a passion for hospitality, joining the Ridgecrest team could be your opportunity to make a difference.

Job Summary:
Our Reservations Specialists serve our conference center guests by processing all reservation requests and setting up registration for all group business.

They bring God Glory by offering support, hospitality, and kindness in every interaction. As one of the first points of contact for our guests, it’s important that our Reservations Specialists are warm, helpful, and create a lasting positive impression.

Job specific highlights:

Job Type: Full Time/ Part Time

Pay Range:Starting rate $16.00/hr depending on experience

Schedule: 8:30 am -4:30 pm Monday- Friday

Essential Job Duties:

• Processesindividual and groupreservationrequestsviaphone calls and emails.
• Process group contractsto create ratesheets andbilling codes
• Coordinates and assigns housing for guestsand guest groups
• Collaborates closely with Sales, thein-houseEvent Coordination team, and the Front Desk team to ensureseamlessguest experience andhigh levelsof guest satisfaction.
• SupplementFront Desk operations on high volume days.

Consistently exemplify Ridgecrest’sCoreValues

• Serve One
• CultivateRelationships
• Create Purposeful Experiences
• Make It Better

Perform other duties as assigned by theFront Desk Manager.

Requirements

• Personal affirmation of Ridgecrest’s Statement of Faith.
• Passionate about Ridgecrest’s mission: Impacting lives for God’sGlory through Purposeful Hospitality.
• Strong customer-focused mindset with a commitment to providing excellent service and ensuring a positive guest experience.
• Ability to act with integrity, professionalism, and confidentiality.
• Excellentverbal and writtencommunication and interpersonal skills.
• Proven ability to handle confidential information with discretion.
• Strong organizational and time-management skills.
• Proficient in keyboarding and calculator use, with solid telephone etiquette and basic mathematical skills for handling transactions and guest inquiries.
  

Quallifications:

• Customer Service or Hospitality experience (minimum1year)
• Previousexperience usingSMSHostor other property management systems (minimum1year)
• Office clerical work and/or computer or cashier experience (minimum6 months)?
  

Education, Work Experience, and Other Qualifications

• Highschool Diploma or GED

Physical Demands and Work Environment

• Positionrequires working on a computer for an extended time involving visualreview of documents andinvoices.
• Extended periods of sitting, working on a computer, and viewing screens.
• Availableforon-call support.
• PurposefulHospitalityis the howrelated to our what (impacting lives) and why (for God’s glory). Therefore, it is essential that every team memberunderstandshow to provide purposeful hospitality in their specific areas ofresponsibility.
  

The physical demands described herearerepresentative of those that must be met by an employee to successfully perform the essential functions of this position.Reasonableaccommodationmay be made to enable individuals with disabilities to perform the functions.

Hiring Guidelines:

An offer of employment is conditional upon the result of a background check, reference checks, and a drug screen, —for certain positions— a physical examination, credit report, and/or driving record report prior to the commencement of employment.