Front Desk Guest Services Specialist - Flexible Scheduling

Paycom; Fort Lauderdale (FL); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Competitive Salary

Performance Bonuses

Health Benefits

Retirement Savings 401(k)

Paid Time Off

Professional Development

Employee Discounts

Wellness Programs

Flexible Scheduling

Job summary

Performance Hospitality Management (PHM) is hiring a Front Desk Agent at the B Ocean Resort in Fort Lauderdale, FL. You will manage check-in/out, handle inquiries and payments, coordinate with other departments, and deliver a smooth arrival-to-departure experience.

Requirements include high school completion, customer service or hospitality background preferred, proficiency with POS/PMS, and flexibility to work various shifts.

Qualifications

• Prior front desk, customer service, or hospitality experience preferred (will train strong service-minded candidates).
• Comfortable with computers and POS/PMS systems; typing and multitasking skills required.
• Excellent communication, professionalism, and conflict-resolution skills; reliable and detail-oriented.
• Flexible schedule availability (days/evenings/overnights, weekends, holidays as needed).
• Bilingual a plus; must meet background and work authorization requirements.

Responsibilities

• Guest Service: Greet every guest warmly; process check-ins/outs, room assignments, and special requests/VIPs.
• Accuracy & Controls: Verify ID and payment, obtain authorizations, maintain folio accuracy, and follow cash-handling, PCI, and key-control procedures.
• Communication: Answer phones/emails promptly; provide clear information about property amenities, local area, and transportation.
• Problem Resolution: Address concerns with empathy and urgency; escalate when needed; document incidents and follow up.
• Coordination: Work with Housekeeping/Engineering on room readiness and service recovery; communicate early arrivals/late checkouts.
• Technology: Operate PMS/POS/payment terminals; run end-of-shift reports and reconcile drawers.
• Sales Mindset: Thoughtfully upsell room types and amenities; promote on-site outlets and local partners.
• Compliance & Standards: Uphold service, privacy, ADA, safety, and brand/company policies; maintain a clean, organized lobby/work area.
• Other Duties: Support Night Audit and other departments as needed; complete daily checklists and training assignments.

Skills

Front Desk Hospitality

Customer Service

Communication

Conflict Resolution

Multitasking

Bilingual

Education

High School Diploma

Tools

POS/PMS Systems

Job description

Performance Hospitality Management (PHM) is hiring a Front Desk Agent at the B Ocean Resort in Fort Lauderdale, FL. You will manage check-in/out, handle inquiries and payments, coordinate with other departments, and deliver a smooth arrival-to-departure experience.

Requirements include high school completion, customer service or hospitality background preferred, proficiency with POS/PMS, and flexibility to work various shifts.