Resort Security & Guest Safety Specialist

Performance Hospitality; Fort Lauderdale (FL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with company match

Paid Time Off (PTO)

Job summary

Performance Hospitality is hiring a security officer for B Ocean Resort in Fort Lauderdale, FL. This full-time role covers patrols, access control, CCTV monitoring, incident response, and guest assistance to ensure safety and a positive guest experience.

The position requires a high school diploma, 1+ year security or customer-facing experience, and the ability to obtain required licenses. CPR/First Aid certification is preferred.

Qualifications

• High school diploma or equivalent required.
• 1+ year security or customer-facing experience preferred (will train).
• State/local guard license (if required) or ability to obtain promptly.
• CPR/First Aid/AED certification preferred (or within 60 days of hire).
• Strong observation and report-writing skills; professional demeanor under pressure.

Responsibilities

• Patrol interior and exterior areas; deter theft and maintain safety.
• Verify IDs, manage sign-ins and deliveries; enforce badge procedures.
• Operate CCTV/VMS; investigate alerts and document findings.
• Respond to incidents; de-escalate, secure scenes, coordinate with authorities.
• Write timely incident and daily activity reports.
• Greet guests and employees; provide directions and escorts.
• Support life-safety checks and drills; follow policies.
• Observe cash/asset handling; report irregularities.
• Follow site-specific SOPs; maintain radios and first-aid kits.
• Assist with events, crowd control, and after-hours access.

Skills

Observation

De-escalation

Report writing

Customer service

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

Incident reporting software

Email

Microsoft Office/Google Workspace

CCTV

Job description

Performance Hospitality is hiring a security officer for B Ocean Resort in Fort Lauderdale, FL. This full-time role covers patrols, access control, CCTV monitoring, incident response, and guest assistance to ensure safety and a positive guest experience.

The position requires a high school diploma, 1+ year security or customer-facing experience, and the ability to obtain required licenses. CPR/First Aid certification is preferred.