Front Desk Guest Services Specialist — Flexible Schedule

Omni Hotels & Resorts; Houston (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Omni Houston Hotel is seeking a Front Desk Associate to deliver outstanding guest service as the first point of contact for guests. You will handle check-ins/outs, answers to inquiries, and coordinate with departments to ensure a memorable stay.

Candidates should have strong English communication, customer service experience, and basic cash handling skills. Flexible scheduling and professional appearance are required.

Qualifications

• Clear and pleasant English communication with guests and colleagues.
• Experience in customer service and cashiering preferred.
• Ability to input information accurately into computer systems.

Responsibilities

• Maintain regular attendance per Omni standards and resort needs.
• Ensure proper appearance and wear of uniform and name tag.
• Process guest check-ins and check-outs following standards.
• Know Front Desk and PBX Moments of Service and emergency procedures.
• Assist with billing inquiries and review guest folios.

Skills

English proficiency

Customer service

Cash handling

POS systems

Teamwork

Flexible schedule

Job description

Omni Houston Hotel is seeking a Front Desk Associate to deliver outstanding guest service as the first point of contact for guests. You will handle check-ins/outs, answers to inquiries, and coordinate with departments to ensure a memorable stay.

Candidates should have strong English communication, customer service experience, and basic cash handling skills. Flexible scheduling and professional appearance are required.