Front Desk Agent — Guest Experience (Flexible Schedule)

Omni Hotels & Resorts; Houston (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Omni Houston Hotel is seeking a friendly Front Desk Associate to greet guests and manage check-ins and check-outs with warmth and efficiency. You will be the first point of contact, ensuring every guest's stay begins on a high note.

The role requires maintaining accurate folios, handling billing inquiries, and coordinating with housekeeping, F&B and other departments to fulfill guest requests. You will uphold Omni standards, protect guest confidentiality, and deliver memorable, personalized

Qualifications

• Ability to clearly and pleasantly communicate in English, both verbally and written, with guests, management and co-workers.
• Accurately input information into computer systems.
• Ability to work cohesively with co-workers within and outside of your department.
• Willing to work nights, weekends, and holidays.
• Ability to stand for the full duration of a scheduled shift.

Responsibilities

• Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures.
• Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.
• Block rooms in the computer and follow through on designated requirements.
• Communicate pertinent guest information to designated departments/personnel and maintain folios.
• Maintain confidentiality of all guests and hotel information.
• Use attention to detail to understand and execute all Omni accounting standards ensuring accurate settlement of folios.
• Deliver personalized, memorable guest experiences by utilizing the Power of One.
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation.

Skills

Excellent communication skills

Cash handling

Customer service orientation

Teamwork

Flexibility (nights/weekends)

Job description

Omni Houston Hotel is seeking a friendly Front Desk Associate to greet guests and manage check-ins and check-outs with warmth and efficiency. You will be the first point of contact, ensuring every guest's stay begins on a high note.

The role requires maintaining accurate folios, handling billing inquiries, and coordinating with housekeeping, F&B and other departments to fulfill guest requests. You will uphold Omni standards, protect guest confidentiality, and deliver memorable, personalized