Flexible Front Desk Guest Experience Lead

Omni Hotels & Resorts; Houston (TX); On-site; USD 34,000 - 44,000; Full time

Job summary

Omni Hotels & Resorts in Houston seeks a Front Desk Associate to greet guests, process check-ins/outs, and handle guest folios with accuracy and courtesy. You will coordinate with housekeeping, PBX, and other departments to ensure a seamless stay for every guest, while maintaining Omni standards of service and appearance.

Ideal candidates communicate clearly in English, manage multiple tasks under pressure, and provide attentive, personalized service.

Qualifications

• Clear and pleasant English communication, in person and by phone.
• Accurate data entry into computer systems.
• Team player with ability to work with other departments.

Responsibilities

• Process guest check-ins and check-outs per standards.
• Handle guest folios and billing inquiries.
• Maintain attendance and personal appearance per Omni standards.
• Be knowledgeable about front desk systems and procedures.
• Deliver personalized guest experiences with a positive attitude.
• Communicate guest needs to departments to ensure satisfaction.

Skills

Communication

Customer service

Cash handling

Attention to detail

Job description

Omni Hotels & Resorts in Houston seeks a Front Desk Associate to greet guests, process check-ins/outs, and handle guest folios with accuracy and courtesy. You will coordinate with housekeeping, PBX, and other departments to ensure a seamless stay for every guest, while maintaining Omni standards of service and appearance.

Ideal candidates communicate clearly in English, manage multiple tasks under pressure, and provide attentive, personalized service.