Front Desk Guest Experience Specialist | Flexible Scheduling

TC BAY RESORT LLC; Traverse City (MI); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Employee discounts

Job summary

TC BAY RESORT LLC is seeking a friendly Front Desk Agent to provide exceptional hotel service. You will assist guests with check-in/check-out, issue keys, coordinate with housekeeping, answer inquiries, and handle payments efficiently.

Ideal candidates are upbeat, fluent in English, computer-literate, and able to remain calm under pressure. This on-site role offers flexible scheduling and opportunities for advancement.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly personality

Hospitality standards

English proficiency

Other languages a plus

Computer literacy

Customer-focused

Lifting 30 lbs

Job description

TC BAY RESORT LLC is seeking a friendly Front Desk Agent to provide exceptional hotel service. You will assist guests with check-in/check-out, issue keys, coordinate with housekeeping, answer inquiries, and handle payments efficiently.

Ideal candidates are upbeat, fluent in English, computer-literate, and able to remain calm under pressure. This on-site role offers flexible scheduling and opportunities for advancement.