Front Desk Guest Services Specialist | Flexible Hours

Hotel Equities; Hot Springs (AR); In loco; USD 19.000 - 21.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental & Vision Insurance

Paid Vacation, Holidays

401(k) Retirement Plan

Life Insurance

Employee Discounts

Descrizione del lavoro

Hotel Equities, a multi-award-winning hotel development and hospitality management company, seeks a Guest Services Representative in Hot Springs, AR. You will welcome guests, handle arrivals and payments, respond to requests, and coordinate with hotel teams to ensure smooth operations.

Join a team that values service quality and guest satisfaction, with opportunities for growth and flexible hours. This entry-level front desk role is essential to delivering memorable guest experiences.

Competenze

• High school diploma or equivalent preferred.
• Prior hotel front desk or guest-service experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to remain professional and composed while resolving guest concerns.
• Ability to work flexible hours, including nights, weekends, and holidays.

Mansioni

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and escalates concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.
• Perform other duties as assigned.

Conoscenze

Verbal communication

Written communication

Customer service

Cash handling

Professionalism

Flexibility

Multitasking

Formazione

High school diploma or equivalent

Strumenti

PMS

POS

MS Office

Guest-service platforms

Descrizione del lavoro

Hotel Equities, a multi-award-winning hotel development and hospitality management company, seeks a Guest Services Representative in Hot Springs, AR. You will welcome guests, handle arrivals and payments, respond to requests, and coordinate with hotel teams to ensure smooth operations.

Join a team that values service quality and guest satisfaction, with opportunities for growth and flexible hours. This entry-level front desk role is essential to delivering memorable guest experiences.