Front Desk & Guest Services Specialist

Pacific Hotel Management, LLC; Palo Alto (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

The Sheraton Hotel, Palo Alto, part of Pacific Hotel Management, seeks a Front Desk Agent to greet guests, handle check-in/out, and assist with reservations. You will promote hotel services, answer inquiries, and ensure guest satisfaction with professional service. Minimum 1 year of hospitality customer service is required.

Strong English communication and computer skills (MS Office/Outlook) are expected. This is a full-time, on-site role requiring flexible hours, including some travel for

Qualifications

• High School Diploma or equivalent is required.
• Minimum 1 year of customer service experience in Hospitality.
• Understand hotel function and guest profiles.
• Proficient with MS Office and Outlook for communications.

Responsibilities

• Greet guests and associates upon contact.
• Check-in and check-out guests.
• Assist with hotel reservations for guest rooms.
• Assist with escorting guests and handling luggage as needed.
• Manage multiple calls, emails, and requests.

Skills

English communication

Interpersonal skills

Multitasking

Conflict resolution

Education

High School diploma

Hospitality/Business degree recommended

Tools

Microsoft Office

Outlook

Email drafting

Job description

The Sheraton Hotel, Palo Alto, part of Pacific Hotel Management, seeks a Front Desk Agent to greet guests, handle check-in/out, and assist with reservations. You will promote hotel services, answer inquiries, and ensure guest satisfaction with professional service. Minimum 1 year of hospitality customer service is required.

Strong English communication and computer skills (MS Office/Outlook) are expected. This is a full-time, on-site role requiring flexible hours, including some travel for