Front Desk Guest Experience Specialist

Crestline Hotels & Resorts; Palo Alto (CA); On-site; USD 30,000 - 34,000; Full time

Job summary

The Crestline Hotels & Resorts property El Prado Hotel in Downtown Palo Alto is seeking a Front Desk Agent to assist guests with check-in/check-out, answer calls, and handle special requests in line with policies. Responsibilities include resolving guest inquiries, maintaining knowledge of services, processing registrations and payments, and coordinating with departments to ensure guest satisfaction.

Prior experience and basic computer skills are required; the role is full-time hourly with a pay

Qualifications

• High School Diploma or GED required.
• At least 1 year of front desk/hotel experience preferred.
• Basic computer skills required.

Responsibilities

• Resolve guest complaints and maintain guest satisfaction.
• Answer department telephone within 3 rings with proper greeting.
• Process all guest check-ins and verify registration information.
• Maintain knowledge of hotel features, hours, rates, promotions and daily operations.

Skills

Customer service

Phone etiquette

Cash handling

Communication

Education

High School Diploma or GED

Job description

The Crestline Hotels & Resorts property El Prado Hotel in Downtown Palo Alto is seeking a Front Desk Agent to assist guests with check-in/check-out, answer calls, and handle special requests in line with policies. Responsibilities include resolving guest inquiries, maintaining knowledge of services, processing registrations and payments, and coordinating with departments to ensure guest satisfaction.

Prior experience and basic computer skills are required; the role is full-time hourly with a pay