Front Desk Agent

crestline-external; Palo Alto (CA); On-site; USD 30,000 - 34,000; Full time

Job summary

The Front Desk Agent position at Crestline Hotels & Resorts in Downtown Palo Alto offers full-time hourly work at $22-$25 per hour. You will assist guests with check-in/out, manage phone inquiries, and handle guest requests following standard policies. This role requires a high school diploma or GED and at least one year in a similar hotel position.

Basic computer skills are needed. Join our guest-focused team and contribute to smooth operations, accuracy of registrations, and prompt service

Qualifications

• High School Diploma or GED.
• One year of prior hotel front desk experience.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out.
• Answer phone calls and handle inquiries promptly.
• Maintain knowledge of hotel features, rates, and promotions.
• Process guest payments and input data into the system.
• Coordinate with bell staff for luggage and escort guests to rooms.
• Handle overbooked or walked-in guests.
• Record wake-up calls and distribute faxes.

Education

High School Diploma or GED

Job description

el Prado Hotel, Downtown Palo Alto

520 Cowper St.

Job title: Front Desk Agent

Status: Full-Time/Hourly

Pay Range: $22.00-$25.00/hour

Overview:

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths:

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations

Key Duties & Responsibilities:

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins.
• Verify registration card information with the guest.
• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
• Direct Bell Person to escort guest and transport their luggage to the room.
• Handle overbooked or walked in guests.
• Accept and record wake-up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
• Process all check-outs.
• Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education and Experience:

• High School Graduate or General Education Degree (GED).
• Oneyear previous experience in a similar position in a hotel.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.