Front Desk Guest Services Specialist

Highgate; Mesa (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Highgate Hotels in Mesa, AZ seeks a Front Office Agent to provide attentive, courteous and efficient service to guests during check-in, stay, and checkout while maximizing room revenue and occupancy.

Responsibilities include answering guest inquiries, handling reservations and rate quotes, operating the front desk computer system, balancing shift paperwork, and maintaining promotional programs. A high school diploma and computer experience are required; hospitality experience preferred.

Qualifications

• Experience in hospitality or service industry preferred.
• Must be able to communicate clearly and professionally with guests and colleagues.
• Ability to multitask and manage time effectively in a busy front desk environment.

Responsibilities

• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
• Be familiar with rate quotes, promotions and in-house groups.
• Operate the Front Desk computer system and complete shift paperwork accurately.
• Balance and prepare closing paperwork according to hotel standards.
• Assist guests with safe deposit boxes and maintain a clean work area.

Skills

Customer Service

Communication skills

Multitasking

Education

High School diploma or equivalent

Tools

Front Desk software

Job description

Highgate Hotels in Mesa, AZ seeks a Front Office Agent to provide attentive, courteous and efficient service to guests during check-in, stay, and checkout while maximizing room revenue and occupancy.

Responsibilities include answering guest inquiries, handling reservations and rate quotes, operating the front desk computer system, balancing shift paperwork, and maintaining promotional programs. A high school diploma and computer experience are required; hospitality experience preferred.