Guest Services & Front Desk Specialist

SSH Tampa LLC; Tampa (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

StepStone Hospitality, Inc. is seeking an administrative professional to support revenue reporting and front desk operations. You will audit Micros data, balance accounts nightly, and generate essential daily summaries, ensuring accuracy and timely distribution of reports.

Responsibilities include coordinating with front desk staff, handling guest and vendor communication, and upholding health and safety standards while providing professional guest service.

Qualifications

• Must have comprehensive knowledge of service standards, guest relations, and etiquette.
• Excellent mathematical and computer skills are required.
• High school education and relevant training/experience required; additional education preferred.

Responsibilities

• Prepare daily Restaurant Revenue Report data by auditing tapes and journals.
• Run audit reports and journals from all credit card and computer systems.
• Input revenue, expenses, and allowances to generate daily reports.
• Balance revenue and settlement accounts nightly and reset systems for next day.
• Coordinate with the front desk and restaurant closing for smooth operation.

Skills

Communication

Computer skills

Math skills

Education

High school diploma or equivalent

Job description

StepStone Hospitality, Inc. is seeking an administrative professional to support revenue reporting and front desk operations. You will audit Micros data, balance accounts nightly, and generate essential daily summaries, ensuring accuracy and timely distribution of reports.

Responsibilities include coordinating with front desk staff, handling guest and vendor communication, and upholding health and safety standards while providing professional guest service.