Guest Experience Front Desk Specialist

Lm Services Corporation; Pine Lawn (MO); On-site; USD 20,664 - 27,552; Full time

Job summary

Lm Services Corporation in Missouri seeks a Front Desk Agent to warmly greet guests, assist with check-in, and provide information about facilities and local attractions.

You will handle data entry, process payments, and close out accounts at checkout, while maintaining a courteous, professional demeanor during peak times.

The role requires clear English communication, accuracy in computer systems, and the ability to stand for long periods in a fast-paced hospitality environment.

Qualifications

• Ability to stand for long periods.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, with patience, tact and diplomacy.

Responsibilities

• Greet customers immediately with a friendly welcome.
• Complete the registration process by obtaining data from the guest and reservation printout.
• Input information via computer or manual process and verify guest details.
• Handle cash, balance an assigned house bank, and process payments.
• Answer the telephone promptly, take and deliver messages, and provide information.
• Close guest accounts at checkout and resolve issues when needed.
• Provide information about hotel facilities and local attractions.

Skills

Customer service

English proficiency

Data entry

Calculator skills

Communication

Job description

Lm Services Corporation in Missouri seeks a Front Desk Agent to warmly greet guests, assist with check-in, and provide information about facilities and local attractions.

You will handle data entry, process payments, and close out accounts at checkout, while maintaining a courteous, professional demeanor during peak times.

The role requires clear English communication, accuracy in computer systems, and the ability to stand for long periods in a fast-paced hospitality environment.