Guest Experience Front Desk Agent

Murrieta Hot Springs Resort; Los Angeles (CA); On-site; USD 32,000 - 43,000; Full time

Job summary

Murrieta Hot Springs Resort in the Beverly Hills area is seeking a courteous Front Desk Agent to welcome guests, check them in and out, and support pre-registration and reservation blocking.

You will manage charges accurately, maintain front office systems, and assist with daily transactions while delivering personalized guest experiences in a team-oriented environment. Bilingual Spanish is a plus for serving our diverse guests.

Qualifications

• Strong guest service orientation and professional communication.
• Ability to handle cash and process payments accurately.
• Experience with hotel reservations and front desk procedures.
• Comfort with updating guest accounts and billing in POS systems.
• Bi-lingual in Spanish is a plus.

Responsibilities

• Greet and check guests in/out promptly and professionally.
• Assist in pre-registration and reservation blocking when necessary.
• Post all charges accurately and efficiently.
• Maintain knowledge of front office transactions and daily operations.
• Handle cash, checks, and credit card information securely.
• Review reservations with special requests and block rooms accordingly.

Skills

Customer service

Cash handling

Reservations

Front desk operations

Job description

The timeless glamour of Beverly Hills comes alive in stylish, European comfort with contemporary amenities, elegant service and personalized experiences. A modern version of old-world simplicity and stylish European glamour, our Beverly Hills accommodations provide guests with comfortable, elegant and effortless living that blends contemporary amenities with discreet, personalized service.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Cameo Beverly Hills-BHM

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Hilton Experience HIGHLY PREFERRED
• Bi-lingual in Spanish preferred

$27.51/hour

Status

Full-time

undefined

Employer Privacy Policy

Applicants have rights under Federal Employment Laws

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service