Front Desk & Guest Services Specialist

Indus-Hospitality-Group; Lenox Park (NY); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Indus Hospitality Group is seeking a Front Desk Associate to deliver exceptional guest service at our Lenox Park area property. Responsibilities include greeting guests, checking in, handling calls, processing payments, and sharing local information.

The role emphasizes courteous, efficient service consistent with brand standards and requires basic math, attention to detail, and the ability to work in a public environment.

Formación

• Experience in guest service or hospitality preferred.
• Must be 18+ years old.
• Ability to stand and lift up to 25 lbs occasionally.

Responsabilidades

• Greet, register, and assign rooms to guests.
• Answer telephone and handle guest inquiries.
• Post charges and process payments.
• Make reservations and confirm bookings.
• Provide information about hotel services and local area.
• Maintain lobby cleanliness and assist with breakfast area.
• Schedule shuttle if applicable.
• Report maintenance issues promptly.

Conocimientos

Customer service

Communication

Cash handling

Reservations

Educación

High school diploma

GED

Herramientas

POS system

Telephone system

Descripción del empleo

Indus Hospitality Group is seeking a Front Desk Associate to deliver exceptional guest service at our Lenox Park area property. Responsibilities include greeting guests, checking in, handling calls, processing payments, and sharing local information.

The role emphasizes courteous, efficient service consistent with brand standards and requires basic math, attention to detail, and the ability to work in a public environment.