Front Desk Guest Experience Specialist

Indus-Hospitality-Group; City of Rochester (NY); Presencial; USD 19.000 - 30.000; Jornada completa

Descripción de la vacante

Indus Hospitality Group is seeking a front desk associate to greet and register guests, handle reservations, and provide information on hotel services and local area. The role requires positive guest interaction, reliable cash handling, and ability to coordinate shuttle service as needed.

Ideal applicants have 1–3 months related experience or training, a high school diploma or GED, and are at least 18 years old. This on-site position offers opportunities to grow within a dynamic hospitality team.

Formación

• 1–3 months related experience or training.
• High school diploma or GED or equivalent.
• Minimum 18 years of age.

Responsabilidades

• Greet, register, and assign rooms to guests.
• Answer telephone and route calls to appropriate extensions.
• Post charges (room, food, telephone), collect payment, and make change.
• Make and confirm reservations.
• Monitor room availability and block rooms as needed.
• Provide information about hotel services and local area.
• Schedule shuttle runs and assist with safe guest transportation.
• Maintain lobby cleanliness and report any maintenance needs.
• Handle wake-up calls and assist with guest mail/messages.

Conocimientos

Guest service

Customer focus

Multitasking

Educación

High School Diploma or GED

Descripción del empleo

Indus Hospitality Group is seeking a front desk associate to greet and register guests, handle reservations, and provide information on hotel services and local area. The role requires positive guest interaction, reliable cash handling, and ability to coordinate shuttle service as needed.

Ideal applicants have 1–3 months related experience or training, a high school diploma or GED, and are at least 18 years old. This on-site position offers opportunities to grow within a dynamic hospitality team.