Front Desk Concierge & Resident Services

Castlehcc; Fort Wayne, Northern (IN, KY); Hybrid; USD 38,000 - 44,000; Full time

Job summary

Castlehcc seeks a front-desk/administrative assistant to provide exceptional customer service, answer inquiries, and gather information from the public, residents, and visitors. The role includes greeting visitors, directing them, and assisting staff as needed.

Key responsibilities include handling phone inquiries, basic data entry, maintaining filing systems, and supporting security and administration tasks as needed.

Qualifications

• Must possess a high-school diploma or equivalent.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multi-task, prioritize and work under pressure.
• Professional appearance and demeanor.
• Resourceful, tactful, and proactive in dealing with issues.

Responsibilities

• Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages.
• Greets all visitors entering the facility and directs or escorts them to their destination.
• Assists residents, family members, employees and other visitors as needed.
• Performs general administrative tasks such as word processing and data entry.
• Maintains security by following procedures and controlling access (i.e. monitor logbook and surveillance footage).
• Maintains the general filing system and files all correspondences appropriately.
• Receives and sorts daily mail/deliveries/couriers.
• Reports any issues or concerns with residents to the Administrator.
• Other duties as assigned.

Skills

Multi-tasking

Prioritization

Professional demeanor

Proactive problem solving

Education

High-school diploma or equivalent

Tools

Microsoft Office

Job description

Castlehcc seeks a front-desk/administrative assistant to provide exceptional customer service, answer inquiries, and gather information from the public, residents, and visitors. The role includes greeting visitors, directing them, and assisting staff as needed.

Key responsibilities include handling phone inquiries, basic data entry, maintaining filing systems, and supporting security and administration tasks as needed.