Front Desk Agent

Baymont Inn & Suites Fremont; Fremont (NE); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Great benefits package

Promotional opportunities

Job summary

Baymont Inn & Suites Fremont is hiring a Front Desk Agent to provide excellent customer service and manage guest check-ins and check-outs efficiently. The role entails handling reservations and assisting guests with inquiries, while maintaining accurate records.

Applicants must possess a high school diploma, have experience with IHG hotels, and be proficient in Microsoft Office. The company offers a supportive work environment with great benefits.

Qualifications

• Experience with an IHG branded hotel highly desired.
• Knowledge of computer equipment and the reservations system.
• Strong understanding of Microsoft Office products (Excel, Word, Outlook).

Responsibilities

• Greet guests and manage check-ins and check-outs.
• Handle reservations, cancellations, and room assignments.
• Assist guests with questions and local recommendations.
• Address and resolve guest concerns professionally.
• Maintain accurate guest records.

Skills

Customer service

Time management

Communication

Problem-solving

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Front Desk Agent – Baymont By Wyndham of Fremont, NE

Why Work With Us?

• It’s a fun company to work for!
• We recognize efforts and reward results
• Great benefits package, including industry leading 401K
• Promotional opportunities with a growing company

Responsibilities

• Greet guests and manage check-ins and check-outs
• Handle reservations, cancellations, and room assignments
• Assist guests with questions, directions, and local recommendations
• Address and resolve guest concerns professionally
• Maintain accurate guest records and room key inventory
• Support front desk operations as needed

Requirements

• Experience with an IHG branded hotel highly desired
• Be able to manage time effectively, complete required tasks on time
• Knowledge of and ability to operate computer equipment and the reservations system.

Education & Experience

• High School diploma or equivalent required
• Stable work history required
• Strong understand of Microsoft Office products (Excel, Word, Outlook)
• Need to be a team player – if you like to work on an island by yourself, this won’t be a good fit for you!
• Must be able to convey information and ideas clearly
• Must maintain composure and objectivity under pressure
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests

HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.