Front Desk & Guest Services Specialist

Paycom - ATS; Flasher (ND); On-site; USD 32,000 - 42,000; Full time

Job summary

Jackpot Junction Casino Hotel is hiring a front desk professional to assist guests, sell rooms, and manage reservations. You will interact with guests, handle cash and charges, and coordinate with housekeeping to maintain room status.

The role requires strong communication, customer service, and basic computer skills, with PBX experience being advantageous for handling calls and reservations.

Qualifications

• Experience in hospitality preferred.
• Telemarketing, customer service and PBX experience helpful.
• Excellent communication and interpersonal skills.
• Solid computer skills and knowledge of telephone etiquette.

Responsibilities

• Greet guests in a friendly, courteous manner and provide information on policies, services, and local area.
• Sell rooms to walk-in guests and process reservations via telephone or letter.
• Enter or modify reservations in the computer system and post charges to guest accounts.
• Handle inbound calls, manage PBX duties, and balance cash drawers.
• Coordinate with housekeeping and maintain daily logs and reports.

Skills

Communication

Customer service

Multitasking

Telephone etiquette

Local area knowledge

PBX experience

Tools

PBX

Reservation system

Job description

Jackpot Junction Casino Hotel is hiring a front desk professional to assist guests, sell rooms, and manage reservations. You will interact with guests, handle cash and charges, and coordinate with housekeeping to maintain room status.

The role requires strong communication, customer service, and basic computer skills, with PBX experience being advantageous for handling calls and reservations.