Front Desk Guest Services Specialist

Stonebridge Hospitality Management; Delaware; On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

401(k) matching

Wellness support

Life and disability coverage

Travel and lodging perks

Job summary

Stonebridge Hospitality Management is seeking a Guest Service Agent at the Fenwick Island, DE location. You will greet guests, check them in/out, process payments, and coordinate with housekeeping to ensure a seamless guest experience.

The role requires strong customer service, cash handling, and familiarity with property management systems. A flexible schedule including weekends and holidays is expected, with a focus on delivering outstanding service.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.

Responsibilities

• Greet, register, and assign rooms to guests upon their arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Customer service

Communication

Cash handling

Problem solving

Organization

Tools

Property management system

Word

Excel

Job description

Stonebridge Hospitality Management is seeking a Guest Service Agent at the Fenwick Island, DE location. You will greet guests, check them in/out, process payments, and coordinate with housekeeping to ensure a seamless guest experience.

The role requires strong customer service, cash handling, and familiarity with property management systems. A flexible schedule including weekends and holidays is expected, with a focus on delivering outstanding service.