Front Desk & Guest Services Specialist

LBA Hospitality; Charleston (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

LBA Hospitality in Charleston, SC seeks a Front Office / Guest Services Associate to greet and register guests, assign rooms, protect guest privacy, and promote hotel services and amenities to drive guest satisfaction.

The role emphasizes standing and walking, strong phone etiquette, teamwork, and handling guest requests with a courteous, professional attitude while coordinating with management for smooth daily operations. This is a full-time, on-site position with advancement opportunities.

Qualifications

• Key requirements include knowledge of managing guest interactions, phone etiquette, and payment processing.
• Proficiency with a property management system and basic computer skills are essential.
• Ability to communicate effectively in written and spoken English.

Responsibilities

• Greet and register guests, assign rooms, respect guest privacy, and accommodate special requests.
• Promote and upsell hotel services and amenities to guests.
• Maintain professional lobby and front desk area, assist with balance of cash and checks at shift end.

Skills

PMS proficiency

English proficiency

Problem solving

Education

High school diploma or equivalent

Tools

PMS software

Job description

LBA Hospitality in Charleston, SC seeks a Front Office / Guest Services Associate to greet and register guests, assign rooms, protect guest privacy, and promote hotel services and amenities to drive guest satisfaction.

The role emphasizes standing and walking, strong phone etiquette, teamwork, and handling guest requests with a courteous, professional attitude while coordinating with management for smooth daily operations. This is a full-time, on-site position with advancement opportunities.