Front Desk & Guest Services Specialist

Villara; California; On-site; USD 25,000 - 39,000; Full time

Job summary

Villara is seeking a friendly, detail-oriented Receptionist to welcome visitors, answer and route calls, and manage mail for our California office. You will support the Customer Service team, answer inquiries, and maintain an organized lobby area with professional conduct.

The role requires basic Windows software proficiency and strong communication, with bilingual Spanish a plus. High school diploma or GED and 1 year front office experience preferred.

Qualifications

• 1 year front office support or reception experience.
• Proficiency with MS Word, Outlook, Excel, and PowerPoint.
• Typing 45 WPM minimum.
• Strong customer service and organizational skills.

Responsibilities

• Greet visitors and route calls to appropriate parties.
• Answer and screen high volume calls; relay information securely.
• Process mail and packages; operate postage machine.
• Operate multi-line phone system and standard office equipment.
• Coordinate pickups with UPS/FedEx; maintain lobby area.
• Support Customer Service by collecting customer information via outbound calls.

Skills

Customer service

Communication

Multitasking

Team player

Bilingual Spanish a Plus

Education

High School Diploma or GED

Tools

MS Word

Outlook

Excel

PowerPoint

Job description

Villara is seeking a friendly, detail-oriented Receptionist to welcome visitors, answer and route calls, and manage mail for our California office. You will support the Customer Service team, answer inquiries, and maintain an organized lobby area with professional conduct.

The role requires basic Windows software proficiency and strong communication, with bilingual Spanish a plus. High school diploma or GED and 1 year front office experience preferred.