Front Desk Guest Experience Specialist

Stonebridge Companies; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401(k) matching

Tuition aid

Travel perks

Job summary

Stonebridge Companies is seeking a Guest Service Agent in Austin, Texas. Responsible for ensuring smooth check-in/check-out procedures, maintaining accurate guest records, and providing outstanding guest services. The role involves interacting with guests and various departments to ensure high levels of guest satisfaction.

Preferred candidates have previous hotel front desk experience, strong customer service skills, and proficiency in property management systems. Comprehensive benefits including health insurance, PTO, and 401(k) matching are offered.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Strong organizational skills with attention to detail.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts.
• Post charges for rooms, food, beverages, and services to ledgers.
• Answer inquiries about hotel services and nearby options.

Skills

Customer service skills

Communication skills

Proficiency in property management systems

Basic bookkeeping skills

Problem-solving abilities

Organizational skills

Tools

Word

Excel

Job description

Stonebridge Companies is seeking a Guest Service Agent in Austin, Texas. Responsible for ensuring smooth check-in/check-out procedures, maintaining accurate guest records, and providing outstanding guest services. The role involves interacting with guests and various departments to ensure high levels of guest satisfaction.

Preferred candidates have previous hotel front desk experience, strong customer service skills, and proficiency in property management systems. Comprehensive benefits including health insurance, PTO, and 401(k) matching are offered.