Guest Services Specialist — Front Desk & Reservations

Stonebridge; Anchorage (AK); On-site; USD 24,796 - 26,174; Full time

Job summary

Stonebridge in Anchorage, Alaska is seeking a Guest Service Agent to support front office operations, handling check-ins/outs, guest records, and inquiries with a focus on outstanding service. This role requires experience with front desk processes, cash handling, and property management systems, plus strong communication and organizational skills.

Flexible schedule including evenings, weekends, and holidays preferred.

Qualifications

• Experience in a hotel front desk or guest service preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems and MS Word/Excel.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Maintain accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Balance cash accounts and basic bookkeeping tasks.
• Issue room keys and coordinate with bell staff.
• Review accounts at check-out and post charges.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance to address issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services and local amenities.

Skills

Customer service

Communication skills

Property Management System (PMS)

Cash handling

Bookkeeping

Organizational skills

Independent work

Tools

Property Management System (PMS)

MS Word

MS Excel

Job description

Stonebridge in Anchorage, Alaska is seeking a Guest Service Agent to support front office operations, handling check-ins/outs, guest records, and inquiries with a focus on outstanding service. This role requires experience with front desk processes, cash handling, and property management systems, plus strong communication and organizational skills.

Flexible schedule including evenings, weekends, and holidays preferred.