Front Desk & Guest Services Pro – Providence (PT)

ash-people; Providence (RI); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Competitive pay

Hotel benefits

401(k) match

Vacation days

Discounted rooms

Food & beverage discount

Growth opportunities

Job summary

The Neptune, part of Ash Hotels, in Providence, RI, seeks a friendly Guest Service Agent to welcome guests, check them in and out, and handle reservations with care. You will provide local recommendations and assist guests throughout their stay to ensure a smooth and memorable experience.

The role emphasizes strong communication, organizational skills, and a genuine willingness to help. Prior hospitality experience is a plus, and a positive, guest-first attitude is essential.

Qualifications

• Previous hotel or hospitality experience preferred.
• Exceptional communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficient with PMS systems (Opera or similar) and MS Office.

Responsibilities

• Greet and check in guests warmly and efficiently
• Manage reservations, room assignments, and billing
• Answer questions about the property and offer local recommendations
• Coordinate with other departments to fulfill guest requests
• Maintain front desk and lobby cleanliness and organization
• Ensure security and privacy of guests

Skills

Communication

Interpersonal skills

Organizational skills

Attention to detail

Flexibility

Tools

Opera PMS

Microsoft Office

Job description

The Neptune, part of Ash Hotels, in Providence, RI, seeks a friendly Guest Service Agent to welcome guests, check them in and out, and handle reservations with care. You will provide local recommendations and assist guests throughout their stay to ensure a smooth and memorable experience.

The role emphasizes strong communication, organizational skills, and a genuine willingness to help. Prior hospitality experience is a plus, and a positive, guest-first attitude is essential.