Overnight Front Desk & Night Auditor

Ash World; Providence (RI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health benefits eligibility after 60d

401k with company match after 90 days

Paid vacation days

Paid personal days

Paid sick time

Holiday pay eligibility

Employee discounts

Career advancement opportunities

Comprehensive training

Job summary

ASH Hotels in Providence seeks a reliable Night Auditor to oversee overnight front desk operations, security, and reporting for The Neptune property in Providence. This role requires independent work, strong attention to detail, and a calm, professional demeanor during late hours.

You will perform nightly audits, assist guests with late arrivals and early departures, and ensure accurate financial reconciliation while upholding Ash's brand standards in a historic downtown hotel setting.

Qualifications

• Previous hotel front desk or customer service experience required.
• Basic computer skills and ability to learn property management software.
• Strong math skills and attention to detail for financial reconciliation.
• Excellent written and verbal communication abilities.
• Problem-solving skills and ability to handle unexpected situations calmly.
• Physical ability to walk property during security rounds.

Responsibilities

• Welcome and check in late-arriving guests with warmth and professionalism.
• Process early morning checkouts and handle guest billing inquiries.
• Answer phone calls and respond to guest requests or concerns promptly; assist guests with local recommendations, directions, and hotel information.
• Handle wake-up calls, maintenance requests, and emergencies.
• Maintain detailed logs of all guest interactions and incidents.
• Complete daily audit procedures and balance transactions; run end-of-day reports.
• Process credit card authorizations and cash handling procedures; review room charges and taxes for accuracy.
• Monitor security and coordinate with overnight maintenance staff when needed.

Skills

Previous hotel front desk or customer

Basic computer skills

Strong math skills

Excellent communication

Problem-solving

Security walks

Job description

ASH Hotels in Providence seeks a reliable Night Auditor to oversee overnight front desk operations, security, and reporting for The Neptune property in Providence. This role requires independent work, strong attention to detail, and a calm, professional demeanor during late hours.

You will perform nightly audits, assist guests with late arrivals and early departures, and ensure accurate financial reconciliation while upholding Ash's brand standards in a historic downtown hotel setting.