Evening Front Desk Agent – Guest Services

Concord Hospitality Enterprises Co.; Columbus (OH); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Life insurance

Disability insurance

401(k) plan

Tuition assistance

Discounted room rates

Training & development

Career advancement

Job summary

Concord Hospitality Enterprises Co. is seeking a Front Desk Clerk at our Columbus, OH property. The role centers on guest engagement, efficiency and hospitality, with a primary shift from 3pm to 11pm and open availability required.

Starts at $16.50 per hour based on experience. The Front Desk Clerk will assist guests, maintain service quality, handle guest concerns, process charges, and stay informed about Concord programs and safety procedures.

Qualifications

Responsibilities

• Assist guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Skills

Customer service

Communication

Guest relations

Job description

Concord Hospitality Enterprises Co. is seeking a Front Desk Clerk at our Columbus, OH property. The role centers on guest engagement, efficiency and hospitality, with a primary shift from 3pm to 11pm and open availability required.

Starts at $16.50 per hour based on experience. The Front Desk Clerk will assist guests, maintain service quality, handle guest concerns, process charges, and stay informed about Concord programs and safety procedures.