Guest Services Clerk — Welcoming Front Desk Pro

Arkansas Hospitality Association, Inc.; Oklahoma; On-site; USD 21,000 - 23,000; Full time

Job summary

Concord Hospitality is seeking a Front Desk Clerk at the Courtyard Cleveland UCI location to warmly welcome guests and manage check-in/check-out with a proactive, guest-focused approach.

You will handle guest requests, process payments, and coordinate with hotel teams to ensure a smooth stay while maintaining high hospitality standards in a fast-paced environment.

Join a team that values service excellence, safety, and career growth, with competitive wages and benefits for full-time associates.

Qualifications

• High school diploma or equivalent preferred
• Hospitality or customer service experience is a plus
• Strong interpersonal and communication skills
• Ability to multitask and remain professional in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexibility to work varied shifts, including evenings, weekends, and holidays

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Skills

Interpersonal skills

Communication skills

Customer service

Multitasking

Detail-oriented

Organizational skills

Education

High school diploma or equivalent

Job description

Concord Hospitality is seeking a Front Desk Clerk at the Courtyard Cleveland UCI location to warmly welcome guests and manage check-in/check-out with a proactive, guest-focused approach.

You will handle guest requests, process payments, and coordinate with hotel teams to ensure a smooth stay while maintaining high hospitality standards in a fast-paced environment.

Join a team that values service excellence, safety, and career growth, with competitive wages and benefits for full-time associates.