Guest Front Desk Clerk - Growth & Room Discounts

Residence Inn Cleveland University Circle/Medical Center; Cleveland (OH); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Hotel room discounts

Comprehensive benefits for full-time

Discounts on food and beverages

Professional development and careerAdv

Job summary

Residence Inn Cleveland University Circle/Med Ctr is seeking a Front Desk Clerk to provide outstanding guest service on-site in Cleveland, OH. You will greet guests, register arrivals, handle calls, process charges, and assist with reservations and lobby operations to ensure a smooth stay.

Requirements include a high school diploma or GED, excellent communication and customer service skills, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or GED required or equivalent.
• Strong communication and customer service skills essential.
• Ability to multitask in a fast-paced environment and prioritize tasks.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone and handle guest inquiries.
• Post charges, compute bill, collect payment, and make change.
• Make and confirm reservations and monitor room availability.
• Assist with wake-up calls, shuttle coordination, and lobby upkeep.

Skills

Excellent communication skills

Customer service

Multitasking ability

Organizational skills

Flexibility in schedule

Basic computer skills

Strong work ethic

Education

High school diploma or GED

Job description

Residence Inn Cleveland University Circle/Med Ctr is seeking a Front Desk Clerk to provide outstanding guest service on-site in Cleveland, OH. You will greet guests, register arrivals, handle calls, process charges, and assist with reservations and lobby operations to ensure a smooth stay.

Requirements include a high school diploma or GED, excellent communication and customer service skills, and the ability to multitask in a fast-paced environment.