Front Desk Guest Services Pro — Flexible Schedule

Pah Management; New Orleans (LA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Hotel Stay Perks

Job summary

PAH Management is seeking a Guest Services Associate for the New Orleans area. You will warmly check guests in and out, provide guest information, and handle payments according to hotel practices, ensuring service standards are met.

This hourly role requires flexibility, strong communication, and the ability to multitask in a fast-paced front desk environment at our Metairie property. Prior hospitality experience is preferred, and a high school diploma is required.

Qualifications

• High school diploma or equivalent required.
• Customer service experience required, preferably in a hotel or related field.
• Ability to multitask, remain detail-oriented, and stay service-centric in a fast-paced position with constant guest interaction.
• Ability to evaluate and select among alternative courses of action quickly and accurately, and to work well in stressful, high-pressure situations.
• Ability to communicate information and ideas clearly, and to effectively listen to and understand the concerns and issues raised by co-workers and guests.

Responsibilities

• Check guests in and out and make reservations and confirmations.
• Process all payments according to established hotel requirements, including cash and credit card handling procedures.
• Provide information to guest and visitor inquiries; coordinate all guest requests for special arrangement of services, and courteously and efficiently inform guests of hotel services, features, and room amenities.
• Assist with guest issues with professionalism, maintaining a hospitable attitude.
• Perform other duties as assigned by the Front Office Manager.

Skills

Customer service

Multitasking

Communication

Education

High school diploma

Tools

PMS

Job description

PAH Management is seeking a Guest Services Associate for the New Orleans area. You will warmly check guests in and out, provide guest information, and handle payments according to hotel practices, ensuring service standards are met.

This hourly role requires flexibility, strong communication, and the ability to multitask in a fast-paced front desk environment at our Metairie property. Prior hospitality experience is preferred, and a high school diploma is required.